Return, Replace, or Exchange
At PlayBig Studios, we want you to love the products you receive from us. Which is why if you’re not 100% satisfied with your purchase, you can easily submit a request to return, replace, or exchange your order within 30 days from the day your order shipped.
Simply contact us – and we’ll have you squared away in no time!
*Note: All return shipping costs are paid by the customer*
Are there any products that cannot be returned?
Your right to return or cancel products does not apply to:
- Products that are made to measure or are made to your specification unless faulty.
- Products that have been clearly personalized unless faulty.
- Products which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. For example: Food, Drink, Flowers, etc.
We will send you an email when your refund has been processed. Please note, returns take us 3-10 business days to process. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.