Return, Replace, or Exchange

Are there any products that cannot be returned?

Your right to return or cancel products does not apply to:

  • Products that are made to measure or are made to your specification unless faulty.
  • Products that have been clearly personalized unless faulty.
  • Products which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. For example: Food, Drink, Flowers, etc.


We will send you an email when your refund has been processed. Please note, returns take us 3-10 business days to process. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.


We look forward to hearing from you – if you have any questions about an item or a project you’d like to discuss just send us an email: or call us at (415) 233-6860.


PlayBig Studios
Monterey, California

(415) 233-6860

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